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Password Reset Site

Enter the Username you wish to request a new password for in the box below

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Request New User Account Password

Enter the User Account you wish to request a new password for.


Password Settings For Hosted Learning Gateway

Passwords must meet complexity requirements and the following are the minimum requirements:

Not contain the user's account name or parts of the user's full name that exceed two consecutive characters

Be at least six characters in length

Contain characters from three of the following four categories:

English uppercase characters (A through Z)

English lowercase characters (a through z)

Base 10 digits (0 through 9)

Non-alphabetic characters (for example, !, $, #, %)

Complexity requirements are enforced when passwords are changed or created and the settings are as follows:

The maximum age a password can be is 180 days. This means that users are forced to change their password every 180 days.

3 previous passwords are remembered which means that users cannot use the previous 3 passwords when they change their password.

Account Lockout Policy

In order to protect the platform from people trying to guess usernames and passwords we have employed a system that will lock an account out for 30 minutes after 5 invalid logon attempts. After 30 minutes the account becomes unlocked and the user can try to authenticate again using the correct password. If the user does not know their password they should contact the school administrator and ask for it to be reset or if they have set a secret question and answer they can use the "Forgot my password" link on the logon page.

SLG Site administrators have the ability to reset any of their user passwords by using the Manage SLG user area on the Site Administrators site.